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'Primeiro Pessoas' program reduces in-person services at Social Security

The 'Primeiro Pessoas' program has led to a 16% reduction in in-person visits to Social Security in a year and a half.

7 September 2026Tagblick Newsdesk

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Archive photo: 'Primeiro Pessoas' program reduces in-person services at Social Security — Archive photoPhoto: Palácio do Planalto from Brasilia, Brasil · Wikimedia Commons · CC BY-SA 2.0

The 'Primeiro Pessoas' program has implemented significant changes in how Social Security serves the public. According to the Minister of Labor, Solidarity and Social Security, in-person visits to Social Security have decreased by 16% since its inception a year and a half ago. The data was recently revealed at an event about the program.

This initiative aims to modernize Social Security services by promoting digital alternatives and improving service efficiency. The reduction in in-person appointments reflects, according to the minister, an effort to facilitate citizens' access to online services and reduce waiting times.

The minister emphasized that the changes are part of an ongoing effort to align the operations of Social Security with the current needs of the population. Participation in the 'Primeiro Pessoas' program demonstrates the institution's ability to adapt and evolve within society.

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