Finance

Vague delivery promises increase costs for carriers

The follow-up to online retailers' delivery assurances leads to more complaints and additional costs for carriers.

9 August 2026Tagblick Newsdesk

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Archive photo: Vague delivery promises increase costs for carriers — Archive photoPhoto: illustir · Flickr · BY

Online retailers have started raising their delivery promises, making consumers less inclined to stay home for deliveries. This has resulted in an increase in the number of packages at pickup points.

Carriers are facing additional costs, especially when packages are sent to a pickup point after a failed delivery attempt. Reports indicate this can lead to an extra cost of €1.25 per package.

A recent ruling by the Advertising Code Committee contributes to consumer dissatisfaction and exacerbates the challenges faced by carriers. The situation appears to be becoming increasingly problematic.

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