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Albert Heijn, Etos and Gall & Gall affected by IT incident

Albert Heijn, Etos and Gall & Gall have encountered significant issues since Sunday afternoon due to an IT incident, preventing online orders from being delivered.

12 October 2026Tagblick Newsdesk

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Archive photo: Albert Heijn, Etos and Gall & Gall affected by IT incident — Archive photoPhoto: Unbekannt · Wikimedia Commons · Public domain

Since Sunday afternoon, Albert Heijn, Etos, and Gall & Gall have been experiencing an IT incident impacting their systems. As a result, the websites and apps of these supermarket chains are temporarily inaccessible, and customer service has also been disrupted.

Due to this outage, customers are unable to receive groceries ordered online, as the logistical systems have failed. This has led to a suspension of all online deliveries.

Albert Heijn has taken measures to protect its IT environment. This includes the proactive shutdown of several systems, although there are currently no details available regarding the exact nature of the incident.

Albert Heijn, Etos and Gall & Gall affected by IT incident — Photo: DennisM2 · Flickr · CC0

The parent company of Albert Heijn, Ahold Delhaize, has been informed of the situation and is working on a solution. There have been no reports of data breaches or other security issues noted in the reports.

The physical stores of Albert Heijn, Etos, and Gall & Gall remain operational despite the problems with online services. Customers can continue to make their purchases in-store as usual.

It is still unclear how long the outage will last. Albert Heijn has not provided a specific timeline for when online services will be available again and continues to communicate with the public about the progress of the situation.

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